Frequently asked questions

Back to home

Frequently asked questions

Questions about renting

My Contract

Questions about renting

Would you like to know more about Lento.eu'approach?

My Registration

Can I change my password or choose a new password if I forgot my password?

Why I cannot find my confirmation email?

What information is needed to register on lento.eu?

How to register on lento.eu?

How to set your Identity Document in your account?

What information is needed to create a Lento account as a consumer?

See more

My Booking

Video: choose location and find arrivals

Video: Check-in process

Video: Night-registry

Video: Move and swap

Video: check-out

Video: Block rooms and PQS price view

How to check-in couples/relatives?

How to move/swap tenant to another location?

How to see multiple check-ins for a tenant?

‘Contract status dot’ in the Supervisor app, what is its meaning?

Where can I see the arrivals of my location?

How to block or unblock a bed in a room?

See more

My Home

What are the House Rules?

My Payments

What currency is lento.eu using?

How much does it cost to use lento.eu?

When will I receive the rental invoices of my rented property?

My Rent

Can an employer rent a living place without SNF/AKF certificate?

How can I rent a living place?

What documents do I need to rent a living place?

My Contract

How can I sign a contract?

Where can I see my contract(s)?

Can I sign multiple rental contracts at once?

How do I sign a rental contract as a consumer?