Frequently asked questions

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Frequently asked questions

Questions about renting

Questions about renting

My Registration

Why after confirming my email address, I am redirected to the home page?

How to register on lento.eu?

What information is needed to register on lento.eu?

Why I cannot find my confirmation email?

How to scan/verify your Identity Document?

Can I change my password or choose a new password if I forgot my password?

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My Booking

What is a booking code?

How to use a booking code?

How can I receive my booking code?

For how long is the booking code available?

For what kind of living place will the booking code apply?

How can I create a booking code?

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My Home

What are the House Rules?

Are pets allowed?

May I have visitors?

If co-living is allowed, can I choose who to live with?

My Payments

What currency is lento.eu using?

What payment methods are supported by lento.eu?

How much do I have to pay for the deposit?

When do I receive my deposit refund?

How much does it cost to use lento.eu?

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My Rent

What documents do I need to rent a living place?

How can I rent a living place?

Why do I pay a deposit?

What can you rent as a consumer or employer?

How long do I have to wait for the host to approve my contract?

What is the maximum period of renting a living place?

How many living places can I rent?

Can an employer rent a living place without SNF/AKF certificate?

Would you like to know more about Lento.eu?

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My Contract

Where can I see my contract(s)?

How can I sign a contract?

Why do I get a blank page after signing a framework contract?

Can I sign multiple rental contracts at once?